Shipping & Returns FAQ
Buy kites Online At Kite USA!
Welcome to Kite USA’s Shipping and Returns FAQ page. Here you’ll find all the information you need about our shipping policies and returns process. If you have any further questions, feel free to contact us at info@kiteusa.com.
Shipping Information
We offer a flat rate shipping fee of $11.99 to anywhere in the world. For orders of $99 and over, we provide free shipping.
All orders are processed the next business day after you place your order.
Once processed, orders are shipped within 4-6 weeks. Please note that shipping times may vary depending on your location and other factors beyond our control.
Yes, we ship worldwide with a flat rate fee of $11.99. Orders over $99 qualify for free shipping, regardless of your location.
Returns Information
We offer a 30-day money-back manufacturer guarantee. If you are not satisfied with your purchase, you can return it within 30 days from the date of purchase for a full refund.
To initiate a return, please contact us at info@kiteusa.com with your order details and reason for the return. We will provide you with further instructions on how to proceed.
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturer defect or an error on our part.
Once we receive your returned item, we will process your return within 5-7 business days. Refunds will be issued to the original payment method.
Currently, we do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you have any other questions or need further assistance, don’t hesitate to reach out to us at info@kiteusa.com. We’re here to help!